The key to churn and beyond is OpenPay
Churn is just the start—your business needs more. OpenPay cuts churn, boosts payments, and drives growth, all in one place. Make the switch today
4 reasons to choose OpenPay over Churnkey
Do you want to manage your recurring revenue more efficiently? While Churnkey helps manage churn well, OpenPay gives you the all-in-one, proactive system you've always dreamed of, allowing you to grow faster than ever before.
End-to-end automation, even with cancellations
OpenPay: OpenPay combines AI-powered customer health scores, anomaly alerts, and proactive retention measures to identify and act on voluntary and involuntary churn before they hit your bottom line. You dont just salvage relationships at the last minute —you keep them healthy from the start.
Churnkey: Churnkey is focused on managing cancellations—a last-minute lifesaver. This leaves you in the dark when it comes to spotting at-risk customers. Youre just waiting for trouble to strike.
Prevent and recover failedpayments on autopilot
OpenPay: Say goodbye to clunky payment recoveries and endless card update reminders. OpenPays smart payment routing handles it all, giving you back the time and energy to focus on what matters most— scaling your business.
Churnkey: Payment recovery and card management arent top-of-mind, and without machine learning to bring it to the forefront of their platform, youre left piecing together tools to prevent and recover failed payments.
Custom campaigns for experiences that matter
OpenPay: OpenPay isn’t just about retention; it supercharges your revenue with predictive analytics and AI-driven campaigns that turn upsell and crosssell opportunities into a breeze. With tailored offers right when your customers need them, you can maximize every interaction.
Churnkey: Churnkey is reactive with cancel surveys and post-cancellation offers, often missing the bigger picture. It doesnt empower you to actively pursue revenue goals or capitalize on potential upsells. Youre limiting yourself to damage control.
Smart payment routing for smart businesses
OpenPay: With our smart payment routing, OpenPay optimizes transactions across multiple gateways, slashing payment failures and cutting costs. This means your revenue flows smoothly without the headaches.
Churnkey: Churnkeys primary aim is churn management, leaving payment processing to other platforms (and you to deal with). You end up with a fragmented approach, risking delays and disruptions.
Built for ambitious entrepreneurs
“Streamlining our operations was crucial for expanding our AML program. OpenPay's user-friendly platform allowed us to manage risk effectively, ensuring our partners could grow while maintaining a secure and compliant environment.”
Head-to-head comparison: OpenPay vs. Churnkey
Subscription Optimization
Feature
What it does
Cart abandonment notifications
Abandoned cart push notifications allow you to automatically send push notifications to people who added a product to their cart but didn't check out
Smart credit card retries
Retries customer credit cards when payments failaccording to a "smart" schedule that optimizes forconversion (we'll use AI here)
Dunning emails
Reaches out to customers with failed payments toremind them to update their credit card information
Card rotator
Optimizes for payment acceptance by trying each of acustomer's on-file credit cards until one successfully goes through
Cancellation surveys
Collects insights for why a customer is cancelling theirsubscription
Cancellation salvage offers
Surfaces salvage offers (ex: trial extension, discount,support, subscription pause) as an alternative option tothe user instead of cancelling
Winback (reactivation) campaigns
Outreach to incentivize customers to reactivate theirsubscriptions.
Upsell/crossell campaigns
Outreach to incentivize customers to increase theirsubscription term or subscribe to additional plans.
Localized outreach
All outreach is sent out in the customer's languagepreference.
A/B testing functionality for all subscription optimization campaigns
Gives users the ability to A/B test different flows in production in order to optimize for the most effective ones
Subscription Analytics
Feature
What it does
Standard SaaS metrics
MRR/ARR, new/reactivations/upgrades/downgrades/existing/churned/trialing, LTV/ARPU/retention rate/churn rate/conversion rate
Payment acceptance rate
Calculates the percentage of payment transactions successfully authorized
Subscription optimization metrics
Failed payment recovery rate / cancellation deflection rate and insights / reactivation rate / crossell and upsell acceptance rate
Proactive anomaly signaling
Notifications for any anomolies that occur in SaaS metrics trends (ex: increase in churn rate for China-based customers this month)
Packaging/bundling pattern recognition
Analyzes historical customer purchasing patterns to highlight which plans are often purchased together by what types of customers
Segmentation/data enrichment
Segmen data bsed on things like location, acquisition channel, etc..Identify customers with the best conversion and upgrade potential, pinpoint the most effective pricing plans, and drill down on attributes that drive LTV.
Customer health scores
Combines historical subscription revenue data with customer engagement data to determine which customers are most at risk of churning, most likely to come back, and most likely to increase their spend.
Subscription Management
Feature
What it does
Smart payment routing
Route payments dynamically across different payment processors, optimizing payment authorization rates and reducing transaction costs.
Multiple payment method support
Ex: Apple/Google Pay, credit card, debit card, ACH, etc.
Flexible billing schedule support
Ex: monthly/annual/quarterly/etc.
Custom hosted checkout
Customizable, white-labeled checkout flows.
Custom hosted payment links
Customers are able to update their payment method on a site that has the company's custom domain (ex: https://pay.oddslam.com/).
CRM/CPQ integrations
Ex: Intercom/Salesforce.
Free trials
Customers can be put on free trials before converting to a paid subscriber.
Invoicing
Create, customize, send, and revise invoices from a unified dashboard.
Subscription migration
Migrate subscriptions from your third-party billing processor or internal billing system.
Usage-based billing
Automate billing for usage-based pricing models.
Discounts/credits/refunds (full and prorated)
Offer discounted prices and customer refunds.
Automatic tax calculation
Calculate and collect sales tax, VAT, and GST on both physical and digital goods and services.
Customer subscription management portal
Allow customers to easily manage their subscriptions (ex: add payment methods, update their subscriptions) on a custom-hosted page.
Billing for platforms & marketplaces
Network tokenization
Replace sensitive card data with unique tokens in coordination with the card networks and issuing banks.
Credit card automatic updater
Automatically update expired or renewed card information directly with card networks.
Strong Customer Authentication (SCA)
Strong Customer Authentication (SCA) is a European regulatory requirement to reduce fraud and make online and contactless offline payments more secure.
Take control of churn & your business with OpenPay
Growth-minded businesses choose OpenPay as the best alternative to Churnkey. If your only concern is cancellations, Churnkey is a solid choice. But if you’re looking for more, you’ll find yourself desperate for more proactive options to boost retention, optimize payment success, and scale revenue. OpenPay gives you complete suite of real-time insights, AI-powered automation, and unified tools that go beyond just managing churn.
With OpenPay, you’re not just reacting to churn when it happens; you’re staying ahead of it, boosting lifetime value, and building stronger customer loyalty from the get-go. Don’t settle for a reactive solution when OpenPay empowers you to act early, keep customers engaged, and fuel your business growth potential. Make the switch today.
